Following are some common questions you may have regarding our e-statements functionality.
If you are having difficulty accessing our e-statements service, we recommend you visit our trouble-shooting page. If you have a question you can't find the answer to, simply contact us.
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What are e-statements?
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E-statements are the electronic delivery of your monthly or quarterly statements. E-statements are much more environmentally friendly as they replace your current paper statements you receive in the mail.
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How much does it cost to have e-statements?
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Absolutely nothing.
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How do I sign up for e-statements?
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You will be automatically registered for e-statements. As Easy Street is an online channel intended to allow you to manage your accounts online rather than offline, every Easy Street Member is granted access to e-statements.
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How do I view and access my e-statements?
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Simply click "login to e-statements" from the orange left hand menu on the Easy Street website. Your username is your Member number. Your default password you will need to log in for the first time can be found by logging in to internet banking and viewing your messages. After you click ‘Login’, you will be prompted to change your password when you log in for the first time for security purposes. Once you have changed your password, you will be taken to the document history screen where you can enter a date or a date range to search for your desired e-statement.
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What happens if I don’t receive an email notifying me that my e-statements are available?
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If you find that your latest e-statement is available online but you didn’t receive an email notifying you, you should:
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- Check to see that your mailbox isn't full
- Check your SPAM folder in your email. If you do find an Easy Street notification in your SPAM folder, you can click on this email and mark it as 'Not SPAM'. Doing this will ensure that emails from this address will always be delivered to your inbox instead.
- Check your email address we have recorded is correct. You can do this by logging in to e-statements and checking your personal details using the top menu bar.
- If the above suggestions still don't work, call us on 1300 13 14 65 so that we can look in to the issue further.
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What are the system requirements for viewing e-statements?
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To view, save and print E-Statements you will need to have Acrobat reader version 4.0 (or higher).
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What should I do if I am having trouble logging in to e-statements?
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You can visit our e-statements troubleshooting page if you are having trouble logging in or have forgotten your password.
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How do I print my e-statement?
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After you have logged in and selected the statement you would like to view from the document history page, click on ‘View’, located on the right hand side of the statement you wish to print. This will bring up a new screen with your statement in it. If you would like to print multiple statements, simply click the checkbox on the left hand side of each statement, and click on ‘View selected’ at the bottom right of the screen. You can now proceed to print your statement like you would a normal page via the printer icon found on the top left hand bar.
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How do I save my e-statement?
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After you have logged in and selected the statement you would like to view from the document history page, click on ‘View’, located on the right hand side of the statement you wish to print. This will bring up a new screen with your statement in it. If you would like to save multiple statements, simply click the checkbox on the left hand side of each statement, and click on ‘View selected’ at the bottom right of the screen. You can now proceed to save your statement like you would a normal page via the floppy disc icon found on the top left hand bar. You can also save your e-statement as a PDF.
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Can I receive a paper statement as well as an e-statement?
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No. Easy Street is intended to be a purely online brand which allows you to enjoy the benefits of managing your money online which means you don’t have to worry about all the paperwork.
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Is it safe and secure?
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Yes, e-Statements are a reliable & secure way of receiving your monthly/quarterly account statements. Your statement is stored behind firewalls and is transmitted to your Internet browser using 128-bit encryption which means it is well protected.
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When will my e-statement be available?
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Your e-statement will be made available at the same time your normal statements were usually issued. You will receive an email notifying you when your latest e-statement is available.
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How long will my e-statement be available?
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Your e-statement will be available for at least six months from the date of issue.
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How do I update my email address?
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You can either contact Easy Street on 1300 13 14 65, or update your details via logging in to Easy Street Internet banking and accessing the secure mail section under 'Other' from the top menu.
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What happens if I have a joint account?
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If you have a joint account where you have not elected for only one account holder to receive statements, and you register for e-statements, you will receive your statements online, however, the other account holder will continue to receive paper statements.
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Can I view statements dated prior to my registration date?
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Yes. You will be able to view statements you would have received from Jan 2007 onwards if you were a Member of Easy Street during this time.
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What is the difference between a transaction listing and a statement?
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A transaction listing (like what you would find in internet banking) does not contain the relevant legal disclosures that are mandatory to make it a statement. For example, opening and closing balances, interest and ATM fees.
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What if I need a statement that is not online?
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Simply contact Easy Street on 1300 13 14 65 to request a copy. This will incur a fee of $1.50 per statement.
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