faqs
FAQ - Internet Banking |
FAQ - Internet Banking - EasyStreet
| Below are some common questions about Easy Street Internet Banking. If you're still unsure why not email us with your question, or call one of our friendly staff at Easy Street Direct on 1300 13 14 65. |
| What should I do if my Member Number or Personal Access Code is not accepted? |
| What happens if I forget my Personal Access Code? |
| How do I transfer funds IN to my Easy Savings Account? |
| How do I transfer funds OUT of my Easy Savings Account? |
| Are there any additional fees charged for being an Easy Street Internet Banking user? |
| What are the rules for transferring funds between accounts using Easy Street Internet Banking? |
| What happens if I transfer funds after hours or on weekends? |
| Who should I contact if I notice a transaction on my account which I believe I have not authorised? |
What should I do if my Member Number or Personal Access Code is not accepted? |
| If after entering your Member Number and Access Code you get a message stating "Access Denied" this means the system is working. Please check your code and try again. (eg the zero and the . O. and the one and the . I. look similar). You should also ensure that your numbers lock is on. |
What happens if I forget my Personal Access Code? |
| If you forget your personal access code, please call 1300 13 14 65. We will issue with a replacement password. |
How do I transfer funds IN to my EasySavings Account? |
| After logging in to Easy Street Internet Banking, click on the EASY TRANSFERS button. You will be taken directly to the Easy Transfers IN page. Once you are at the Easy Transfer IN page, you should see the details of your transfer account, which is the account you nominated to transfer funds to and from. Your TO account should be your EasySavings Account. Enter the amount you wish to transfer IN, and select a date for the transfer to be initiated. You can then click on 'Process' after which you will be given a summary of the details of the transaction to be performed, and asked to confirm if they are correct. |
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How do I transfer funds OUT of my EasySavings Account? |
| After logging in to Easy Street Internet Banking, click on the EASY TRANSFERS button. Then click on Easy Transfers OUT. Once you are at the Easy Transfers OUT page you should see the details of both your EasySavings Account and your transfer account (in this case the Institution to Pay), which is the account you nominated to transfer funds to and from. Enter the amount you wish to transfer OUT. The frequency will default to once only. You can then click on 'Process' after which you will be given a summary of the details of the transaction to be performed, and asked to confirm if they are correct. |
Are there any additional fees charged for being an Easy Street Internet Banking user? |
| No. Transfers using Easy Street Internet Banking will not incur fees. You may however be charged a fee by the institution from or to which you are transferring funds. You should check with that institution for details of their fees and charges. |
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What are the rules for transferring funds between accounts using Easy Street Internet Banking? |
| Funds from your EasySavings Account can only be transferred to your nominated transfer account. You can also make transfers from your EasySavings Account to your EasyHome loan. |
What happens if I transfer funds after hours or on weekends? |
| Deposits (Transfers IN) initiated after 2.00pm (EST) will appear after 2.00pm (EST) on the next business day. If a deposit is intiated before 2.00pm (EST) on a business day it will usually appear after 2:00pm (EST) on that same business day. If a Transfer OUT is made before 2.00pm (EST) on a business day, the withdrawn funds are generally transferred to your transfer account on that same business day. If the Transfer OUT is made after 2.00pm (EST) the funds will generally be available on the next business day. |
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Who should I contact if I notice a transaction on my account which I believe I have not authorised? |
| Contact us immediately either by email or call Easy Street Direct on 1300 13 14 65. |
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