easy news
Internet Banking Enhancements |
Internet Banking Enhancements - EasyStreet
Trouble-shooting tips for Internet Banking users |
| We recently conducted some Internet Banking upgrades in order to improve your user experience. As the first of these changes, you will have noticed a change to the front login screen of internet banking. Since the recent Internet Banking upgrades, we have received some Member feedback that there has been some difficulty logging in to internet banking. |
| If you are experiencing any issues when trying to login to internet banking, hold down the 'CTRL' button on your keyboard and press 'F5' (or refresh) to clear your cache. |
| If this doesn't work, your browser may need to be updated to a newer version. You should always ensure you maintain the latest version of your browser, as the security level on some older versions can some times create issues and can lead to problems as internet banking sites are updated. |
Other trouble shooting tips |
| Please refer to the steps below for further assistance. Alternatively, please contact us so that we can assist you in resolving the issue. |
| Step 1: First things first |
| Step 2: Clear your cookies and temporary internet files |
| Step 3: Clear your cache |
| Step 4: Upgrade your browser |
What browser am I on? |
| To find out which version of Internet Browser you are using, for Internet Explorer, go to the Help menu in your tool bar and select About Internet Explorer. A pop up window appears with your version number. For Safari, go to Safari menu, select About Safari. A pop up window appears with your version number. |
| 1. First things first |
|
| 2. Clear your cookies and temporary internet files |
| For instructions on how to clear your cookies and temporary internet files, click here. Once following these instructions, you will need to shut down your browser completely before re-opening it and trying again. |
| 3. Clearing your cache |
| Your cache is like a memory for your browser. If you are having problems loading pages, clearing your browser's cache may fix the problem. Simply follow the instructions below for the relevant browser you are operating on: |
| Internet Explorer 6 |
| In Internet Explorer, select the Tools menu, then select Internet Options In the Temporary Internet Files section, select Delete Files Check the box next to Delete all offline content Click OK. Please note that this may take a few minutes to complete Click OK to close the window |
| Internet Explorer 7 or higher |
| In Internet Explorer, select the Tools menu, then select Internet Options In the browsing history section, click delete Click delete files When asked if you're sure you want to delete the files, click yes Click close Click OK to close the window |
| Safari for Mac OS X |
| In Safari, select the Safari menu and select empty cache Click empty |
| Firefox |
| In Firefox, select the Tools menu, then select Options (if you're using a Mac, select the Firefox menu, then select preferences) Select the Advanced icon on the top of the window Select the network tab Click clear now Click OK to close the window |
| 4. Upgrade your browser |
| Failing all the steps above, you may need to update your browser that you are using to ensure that you have the latest version. The security level on some older versions can sometimes create issues and lead to problems as Internet Banking sites are upgraded. You should always ensure that you are running on the latest version of your browser. You can upgrade to the latest version of your browser for free via the internet. Simply google your browser name to find the relevant page. |
For further assistance |
| If you are still having issues logging in to Internet Banking, please contact us as soon as possible on 1300 13 22 77. We apologise for any inconvenience caused. |
