Trouble-shooting tips for Internet Banking users

At Easy Street, we believe that the security of our Internet Banking service is of utmost importance. That's why, Easy Street conducts scheduled maintenance, upgrades and other changes from time to time to ensure that our online environment remains as secure and up to date as possible.

In the event you experience any difficulty logging in to Internet Banking or any of our other online services, please follow the guidelines below and contact us if you continue to experience any issues.

What to do if you're having difficulty logging in to Internet Banking

Step 1: First things first

Step 2: Clear your cookies and temporary internet files

Step 3: Clear your cache

Step 4: Upgrade your browser

How to check which browser you're using

For Internet Explorer
Go to the Help menu in your tool bar and select 'About Internet Explorer'. A pop up window appears with your version number. 

For Safari
Go to the Safari menu, select 'About Safari'. A pop up window appears with your version number.


1. First things first

  • Launch your browser (e.g. Internet Explorer) and go to www.easystreet.com.au
  • Hold down CTRL then press F5
  • The page will re-load, click the Internet Banking login button from the Easy Street website, and again hold down CTRL then press F5
  • Close the browser
  • Launch the browser again and navigate to www.easystreet.com.au and log in to Internet Banking

2. How to clear your cookies and temporary internet files
For instructions on how to clear your cookies and temporary internet files, click here.

Once you have followed these instructions, you will need to shut down your browser completely before re-opening it and trying again.

3. How to clear your cache

Your cache is like a memory for your browser. If you are having problems loading pages, clearing your browser's cache may fix the problem.

Simply follow the instructions below for the relevant browser you are operating on:

Internet Explorer 6

If you are operating off Internet Explorer 6, you will need to upgrade to Internet Explorer 7 or higher. Internet Explorer 6 is now considered an outdated version and you may experiece technical difficulties until you upgrade. Upgrading is free and is available to download via the Internet Explorer official website.

Internet Explorer 7 or higher

In Internet Explorer, select the Tools menu, then select Internet Options

  • In the browsing history section, click delete
  • Click delete files
  • When asked if you're sure you want to delete the files, click yes
  • Click close
  • Click OK to close the window

Safari for Mac OS X

  • In Safari, select the Safari menu and select empty cache
  • Click 'empty '

Firefox

  • In Firefox, select the Tools menu, then select Options (if you're using a Mac, select the Firefox menu, then select preferences)
  • Select the Advanced icon on the top of the window
  • Select the network tab
  • Click clear now
  • Click OK to close the window

4. How to upgrade your browser

Failing all the steps above, you may need to update your browser that you are using to ensure that you have the latest version. The security level on some older versions can sometimes create issues and lead to problems as Internet Banking sites are upgraded.

You should always ensure that you are running on the latest version of your browser. You can upgrade to the latest version of your browser for free via the internet. Simply google your browser name to find the relevant page.

How to check you're using the latest security protocols

On 25 May 2010, Easy Street made a change to restrict users of our online services from using an outdated security feature known as SSL 2.0 Protocol. You can check your browser is using the latest protocols by:

  • Upgrading your browser to the most recent version if you haven't already (see above for instructions)
  • Click on the Tools menu and then select Internet Options
  • Go to the Advanced tab
  • Scroll down to the Security options
  • Ensure that 'Use SSL 3.0' and 'Use TLS 1.0' are ticked

For further assistance

If you are still having issues logging in to Internet Banking, please contact us as soon as possible on 1300 13 14 65.