Internet Banking Upgrade - 18 February 2017

11 January 2018

We have been working hard behind the scenes on upgrading our Internet banking platform. This is the first phase of many exciting planned upgrades for 2017.

Important Information

From next weekend - Saturday 18 February is when the planned upgrades will be taking place.

What does this mean for you?

While we plan to keep the impact as minor as possible, there are a few things that you should be aware of.

From 8.00pm Saturday 18 February to 8.00am Sunday 19 February, there will be no access to our Internet Banking or Mobile Banking services.

During this time you will have limited access to card transactions. We recommend you plan in advance and ensure you withdraw cash before the upgrade if you need access to funds during this time.

Some of the features of our new Internet Banking

You Internet banking will still feature the same layout to keep the transition simple, however you will benefit from:

  • An improved look and feel
  • Some renamed menu options to make them more intuitive
  • The ability to see pending card transactions so you can understand the difference between your current and available balance.

If you need help

If you need help or need to report an issue, you can do that in a couple of ways. You can contact us direct 1300 13 14 65, or email us at  

The information contained in this article is only correct at the point of time of publication. It is general information and has been prepared without taking into account your personal circumstances, objectives or needs. Please consider if this information is right for you before making a decision to acquire any product.