We're here for you

21 March 2020
We're here for you during these uncertain times. 
Easy Street is owned and operated by Community First Credit Union. For over 60 years Community First has kept members’ money safe and secure and our people safe from harm, and this includes Easy Street. This will never change and together, we will navigate the challenges of the Coronavirus outbreak for as long as it takes.
 
Your health and wellbeing
The health and safety of our members and staff is our top priority.  We are maintaining strict levels of hygiene across our Financial Services Stores and back office locations including social distancing, use of hand sanitisers for members and staff, and encouraging the use of gloves when handling money. While Easy Street is an online brand, the same people who serve Easy Street also serve Community First, so rest assured we are doing all we can to protect the health and wellbeing of our members and staff.
 
Your money is safe with Easy Street
Easy Street and Community First are regulated under the Banking Act and offer the same protections as the big banks – each member is guaranteed up to $250,000 under the government’s Financial Claims Scheme.
As our business model is based on savings and loans to and from members, credit unions are a ‘safe harbour’ during uncertain times. In fact, if we paid out all our deposit accounts and every member repaid their loans, Community First would still have more than $90 million in excess funds. So rest assured, your money is safe and you can focus on keeping your family and friends safe.
 
Options to manage your money remotely
In a rapidly changing situation we are ready to respond to any government directives that may apply. The important thing to remember, is that as an Easy Street member, you enjoy a variety of options to manage your money without the need to visit a physical branch. Our Australian based contact centre remains open and ready to assist you.
 
  • Easy Street Visa debit card – if you don’t already have a Visa debit card, now is the time to order one. With your Visa debit card you can make purchases, shop online and access cash from over 10,000ATMs Australia wide without incurring an additional fee from the ATM owner. Our Easy Everyday account now has $0 monthly fees.
  • Internet banking: Bank securely by making transfers, pay bills, update your details, check transactions and statements from home, work – anywhere you have internet access.
  • Our mobile banking app: Available on both Apple and Android devices, our mobile banking app lets you bank securely wherever you are. You can even change your PIN on your Visa card if you’ve forgotten your current one. You can access our mobile app if you are a registered internet banking user.
  • Give us a call – you can call us on 1300 13 14 65 to speak to one of our friendly staff about your accounts.  Alternatively, send an email to askus@easystreet.com.au
 
A further way to minimise contact when making purchases is to use Visa payWave, get a free wristband or utilise mobile payments such as Apple Pay, Google Pay or Samsung Pay. You can register your Visa card in the mobile wallet settings of your compatible smart phone. These payment options don’t require you to touch the payment terminal as you can simply tap and go.
 
Support if you experience difficulties
Our members are a valued part of our community, and we are here to support you during this uncertain time. If you fall ill, or experience financial difficulties, we encourage you to get in touch with us so we can work through your options together.
 
How to contact us
If you require further information, wish to order a Visa debit card or register for Internet Banking, simply contact us on 1300 13 14 65.
 
Staying connected with your community
In this time of social distancing, community is important, and we invite you to stay connected with us through our channels mentioned above. You can also stay in touch with the latest news and messages or ask us a general question via our website or Facebook page.  
 
Like you, we look forward to a return to normal. Take care, and stay in touch – we’re here to help.  

The information contained in this article is only correct at the point of time of publication. It is general information and has been prepared without taking into account your personal circumstances, objectives or needs. Please consider if this information is right for you before making a decision to acquire any product.