Microsoft-Wide Service Outage – Temporary Disruption Microsoft is currently experiencing a widespread service outage affecting organisations and businesses globally, including our services. As a result, emails cannot currently be sent or received. Some of our services may also be impacted, and processing of certain tasks may be delayed. Please note that this is a wider Microsoft outage and is not isolated to our organisation. We apologise for any inconvenience this may cause and appreciate your patience and understanding while Microsoft works to restore services.

Shift away from product codes

We’ve recently began to shift away from using product codes to reference your accounts. For example, L22, S11, etc. Instead, we’ll simply reference your actual account number across banking services and communications.

The legacy of using product codes also created confusion for members at times. As these are often shown at the end of your member number, they can be mistaken for account numbers. It also aligns to industry practice.

Rest assured, nothing about your account has changed. Easy Street members will notice that these codes no longer appear in statements. The mobile app and internet banking will also progressively be updated in early 2026.

If you have any questions about this update, please reach out to a member of our team. 

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