Mobile App Update

14 August 2018
Existing Mobile Banking App users will soon be able to access enhanced card controls via the App. This will occur on Tuesday 14 August.
 
In addition, on Thursday 16 August, all App users will receive a notification advising the need to upgrade their existing App version. This is so some changes to the App messages & notifications take effect. This will be a ‘forced’ upgrade which App users will need to complete before continuing to use the App.
 
The new ‘Card controls’ option will be available when the ‘Cards’ menu option is selected, and you will be able to access the following features:
 
Temporary Card Block

Block everything all transactions.

Block ATM Cash Withdrawals

Blocks all (Domestic & International) ATM withdrawals. Note: allows ATM Balance enquiries, PIN Change, etc.

Block Aus In-Store Card Purchases

Block in-store purchases performed using the Card. “In-store” refers to transactions where the Card is present for the transaction. This includes transactions where the Card is inserted into, swiped or tapped at a point of sale (“POS”) device. Domestic only.

Block Aus Mobile Tap & Pay

Block all payments where a device is tapped at a point of sale (“POS”) using a mobile wallet (Apple, Google or Samsung Pay).  This will block the card from completing payments using NFC. Domestic only.

Block Aus Online Purchases

Block online purchases – “Online” refers to transactions where the Card is not present for the transaction. This includes transactions where the Card is used online, or the Card number key is entered into a POS device. Domestic only.

Block Aus Contactless Card Purchases

Block all payments where a card is tapped at a point of sale (“POS”).  This will block the card from completing payments using NFC. Domestic only.

Block Intl In-Store Card Purchases

Block in-store purchases performed using the Card. “In-store” refers to transactions where the Card is present for the transaction. This includes transactions where the Card is inserted into, swiped or tapped at a point of sale (“POS”) device. International only.

Block Intl Mobile Tap & Pay

Block all payments where a device is tapped at a point of sale (“POS”) using a mobile wallet (Apple, Google or Samsung Pay).  This will block the card from completing payments using NFC. International only.

Block Intl Online Purchases

Block online purchases – “Online” refers to transactions where the Card is not present for the transaction. This includes transactions where the Card is used online, or the Card number key is entered into a POS device. International only.

Block Intl Contactless Card Purchases

Block all payments where a card is tapped at a point of sale (“POS”).  This will block the card from completing payments using NFC. International only.

Temporary Card Block #2

Blocks all card based transactions except for recurring transactions.

The information contained in this article is only correct at the point of time of publication. It is general information and has been prepared without taking into account your personal circumstances, objectives or needs. Please consider if this information is right for you before making a decision to acquire any product.