In March 2026, we completed the rollout of Confirmation of Payee, an industry-wide service that matches account details entered by a payer with the account details held by the receiving bank, in order to help reduce scams and mistaken payments.

It’s a new layer of protection for Australian consumers and businesses when they’re making a payment to a BSB and account number. It can help reduce your risk of being scammed or sending your money to the wrong account.

Confirmation of Payee allows anyone sending funds to your BSB and account number to confirm the account details match the details you provided the payer.

You’re now able to perform these checks on accounts you intend to send payments to via Internet Banking or our mobile app.

The service matches the bank account details entered with the account details held by the recipient’s bank and displays the outcome, which could be a match, a close match, or no match.

If it’s not a match and not a business or government account, the account name will be withheld in accordance with our privacy policy.

Using this information, you can choose whether you want to go ahead and make the payment, pause and check the details with the intended recipient – or cancel the payment altogether.

More information is available on our website. To opt out of Confirmation of Payee, please contact us.